1. General Provisions
1.1. These Terms of Use (hereinafter the “Terms”) govern the relationships arising in connection with the use of the TMhub.am website, the CRM/ERP software system accessible through it and the related services.
1.2. The Service is provided by TM HUB LLC (hereinafter the “Company”, “TMhub” or “We”).
- Legal name: TM HUB LLC
- State registration number: 999.110.1614057
- Taxpayer Identification Number (TIN): 03594427
- Legal address: Dzoraghbyur 15, Jrvezh, Kotayk Province
- Email: info@tmhub.am
- Phone: +374 95 546 546
1.3. These Terms apply to website visitors, registered users, individual entrepreneurs, legal entities and other persons who use the Service, taking into account their status and applicable legislation.
1.4. By registering, logging in or using the Service, the User confirms that they have read and accept these Terms. If the User does not agree with the Terms, they must not use the Service.
1.5. If a separate agreement, price quotation or other written arrangement for the provision of services has been concluded between the Company and a customer, that document applies with respect to the special commercial and technical terms. All other matters are governed by these Terms, unless otherwise provided by agreement of the parties or by law.
1.6. These Terms do not limit the consumer rights provided for by applicable legislation.
2. Key Definitions
2.1. Platform or Service: the TMhub.am website, the CRM/ERP software system, its functions, interfaces and related services.
2.2. User: any person who visits or uses the website or the Service.
2.3. Customer: an individual, individual entrepreneur or legal entity that registers for, orders or uses the Service.
2.4. Customer Account: the account or workspace provided to the Customer within the Service, through which data and access rights are managed.
2.5. Customer Data: data entered, uploaded, created or processed in the Service by the Customer or its authorized users, including data relating to customers, employees, orders, products, warehouse, finances, salaries, tax documents, photos and attached files.
2.6. Individual Agreement: a separate agreement, price quotation or other arrangement concluded between the Company and the Customer that sets out the scope of the Service, the price, the payment procedure and special terms.
3. Description of the Service
3.1. TMhub is a CRM/ERP business management system that may include, among other things:
- customer and contact management;
- management of sales, transactions and communications;
- order and delivery management;
- management of employees and their access rights;
- management of products, warehouse and stock balances;
- recording of financial entries, payments and salaries;
- storage of photos, documents and other files;
- integrations with external systems, payment services and other tools.
3.2. The available features may vary depending on the Customer’s plan, the Individual Agreement, technical settings and the access rights granted by the Company.
3.3. The Company may develop, modify, improve or discontinue individual features, taking into account the agreement concluded with the Customer, previously assumed obligations and applicable legislation.
3.4. The description, price, technical limitations and terms of provision of the Service are determined by the information published on the website and, where necessary, by the Individual Agreement.
3.5. If a feature of the Service provides for data export or integration with another system, its availability, format and technical limitations may be set out separately.
4. Registration and Account Security
4.1. Creating an account may be required to use certain features of the Service.
4.2. The User must provide accurate and up-to-date information and update it in the event of any changes.
4.3. The person creating an account confirms that they have the right to accept these Terms and, if acting on behalf of an organization, have the necessary authority to do so.
4.4. The Customer is responsible for keeping its account login credentials confidential, managing user access and ensuring the proper use of the accounts it provides.
4.5. The Customer must:
- not disclose login credentials to unauthorized persons;
- grant each employee only the access they need;
- notify the Company as soon as possible of any unauthorized use of the account or any potential security incident;
- revoke the access of former employees or other unauthorized persons.
4.6. The Company may request additional information to verify ownership of an account or the authority of the requester.
4.7. The Company may temporarily restrict access to an account if this is reasonably necessary for security purposes, compliance with legal requirements or the protection of the normal operation of the Service. Where possible and legally permissible, the Customer will be notified thereof.
5. Free Trial
5.1. The Company may provide a free trial of the Service on terms established by the Company.
5.2. The duration of the trial, the scope of features, the number of users and other limitations are determined by the trial offer or by the information provided to the Customer.
5.3. To continue paid use after the end of the trial, acceptance of a price quotation, conclusion of an agreement or making a payment may be required.
5.4. The terms for retaining, restricting or deleting the account and its data after the end of the trial are communicated to the Customer in advance or set out in the Individual Agreement.
5.5. A free trial does not imply the automatic activation of a subsequent paid subscription unless such a condition has been clearly presented to the Customer and duly accepted by the Customer.
6. Price and Payment Terms
6.1. The price of TMhub’s paid services may be set by an individual price quotation or by an agreement concluded between the parties.
6.2. The price quotation or agreement specifies, as applicable:
- the scope and features of the Service;
- the amount payable and applicable taxes;
- the payment currency and method;
- the payment deadlines;
- the term of the agreement;
- the cost of additional services or integrations.
6.3. The Customer undertakes to pay the agreed amounts within the established deadlines.
6.4. Payment may be made by bank transfer or by another payment method agreed in the agreement or price quotation.
6.5. If payment is made through a third-party payment system, its technical operations may also be governed by the terms of the relevant payment service provider.
6.6. In the event of late payment, the Company may notify the Customer of the outstanding amount and invite the Customer to settle it. If the debt is not settled within the agreed period, the Company may restrict access to the Service within the framework of the agreement and applicable legislation.
6.7. Price changes do not apply to periods that have already been paid for, unless otherwise provided by the parties’ agreement. Changes for future periods are communicated to the Customer in advance in the manner required by the agreement and applicable legislation.
6.8. The financial consequences of refunds, advance payments, unused periods and early termination of the agreement are determined by the Individual Agreement and applicable legislation. These Terms do not exclude rights to refunds or compensation provided for by law.
7. Customer Data and the Right to Use It
7.1. The Customer retains its lawful rights to the Customer Data entered into the Service.
7.2. The Customer grants the Company a limited, non-exclusive right to process and technically use the Customer Data solely for the purposes of providing, maintaining, securing and supporting the Service and performing the functions provided for by the agreement.
7.3. The Customer represents that it has the necessary legal grounds and authority to enter data into the Service, process it and, where necessary, provide it to the Company for processing.
7.4. The Customer is responsible for the accuracy and lawfulness of the data it enters and for the legal grounds for its use, to the extent such responsibility is imposed on it by applicable legislation.
7.5. The Customer must not enter into the Service any data for the processing of which it does not have the necessary legal basis or the entry of which is prohibited by law.
7.6. If the Customer uses the Service to process the data of its customers, employees or other persons, it must provide those persons with the necessary information and comply with the legal requirements applicable to data processing.
7.7. The Company may access Customer Data only to the extent necessary for technical maintenance, handling the Customer’s request, security, troubleshooting or compliance with legal obligations, in compliance with the requirements of applicable legislation.
7.8. Additional terms regarding data processing are also set out in the TMhub Privacy Policy and, where necessary, in a separate data processing agreement concluded between the parties.
8. Prohibited Use
8.1. The User undertakes not to use the Service:
- to violate the law or the rights of third parties;
- for fraud or other unlawful activities;
- to gain unauthorized access to, or interfere with, other users’ accounts;
- to distribute malware, viruses or harmful code;
- to disrupt or overload the operation of the Service or to circumvent its security;
- to unlawfully collect, export or distribute data;
- to infringe the intellectual property rights of the Company or third parties.
8.2. Reverse engineering, decompilation or any attempt to gain access to the internal mechanisms of the Service without appropriate permission is prohibited, except where such a restriction is not permitted by applicable legislation.
8.3. The Customer must ensure that its users comply with these Terms and stay within the limits of their access.
9. External Integrations
9.1. TMhub may offer integrations with external systems, including banking or payment systems, electronic communication services, Google services and systems related to fiscal cash registers (ECR) or tax documents, depending on the features available at the given time.
9.2. The availability of an integration depends on the technical capabilities, availability and terms of the relevant third party and on the applicable permissions.
9.3. The Company’s liability for operations performed through a third-party system, as well as for the accuracy, availability or changes of that system’s data, is determined by applicable legislation and the parties’ agreement.
9.4. If an integration requires the Customer’s consent, authentication, account or authorization, the Customer is responsible for providing them properly.
9.5. When third-party services are used, their own separate terms and privacy policies may also apply.
10. Intellectual Property
10.1. The rights to the software, design, trademarks, logos, texts and other components of the Service belong to the Company or the respective right holders, unless expressly stated otherwise.
10.2. The right to use the Service does not transfer to the Customer any ownership or intellectual property rights in the Service.
10.3. The Customer is granted a limited, non-exclusive and non-transferable right to use the Service during the term of the agreement and for the agreed purposes.
10.4. The Customer retains its lawful rights to its own materials and data uploaded to the Service.
10.5. The Customer may not use TMhub trademarks without the Company’s permission or create the impression that it is acting on behalf of the Company.
11. Service Availability and Technical Maintenance
11.1. The Company takes reasonable measures to ensure the normal operation of the Service.
11.2. The Service may be temporarily unavailable due to technical maintenance, updates, security measures, communication failures, server issues or circumstances beyond the Company’s control.
11.3. Where possible, the Company may give advance notice of scheduled maintenance work.
11.4. Unless a separate service level agreement (SLA) has been established by the parties’ agreement, the Company does not guarantee uninterrupted and error-free operation of the Service.
11.5. The Company may modify or update the Service to improve its security, performance or compliance, taking into account its contractual obligations.
12. Data Backup and Export
12.1. The Customer must assess the data retention and backup requirements necessary for its business.
12.2. Unless otherwise provided by the agreement or technical documentation, the Customer should not assume that unlimited data retention, restoration at any time or support for all possible data export formats is available.
12.3. The availability, format, timing and scope of data export are determined by the technical capabilities of the Service and, where necessary, by the Individual Agreement.
12.4. Additional provisions on data retention, deletion and the retention periods required by law are set out in the Privacy Policy.
13. Warranties and Liability
13.1. The Service is provided within the scope of its existing technical capabilities, taking into account the obligations assumed under the Individual Agreement.
13.2. The Company does not guarantee that the Service will fully correspond to the individual business processes of each Customer, unless such correspondence is expressly provided for in the agreement.
13.3. TMhub is a business management tool. It does not in itself replace the advice of an accountant, tax advisor, lawyer or other professional. The Customer is responsible for the proper conduct of its business, accounting, tax reporting and the fulfilment of its other obligations within the framework established by applicable legislation.
13.4. Each party is liable for breach of its obligations in accordance with applicable legislation and the agreement.
13.5. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable legislation.
13.6. The extent of the Company’s liability, the terms of compensation for damages and possible limitations may be further governed by the Individual Agreement within the limits permitted by law.
14. Suspension of the Service and Termination of the Agreement
14.1. The Customer may stop using the Service by contacting the Company in the manner provided for by the agreement or by using the relevant account settings, if such a feature is available.
14.2. The Company may suspend or terminate the provision of the Service if:
- the Customer materially breaches these Terms or the agreement;
- there is a risk of unauthorized access or a security threat;
- the use of the Service is contrary to law;
- this is required by a competent authority or arises from a legal obligation;
- there are other grounds provided for by the agreement.
14.3. Where possible, the Company notifies the Customer in advance and gives the Customer an opportunity to remedy the breach, except where immediate action is necessary for security reasons or to comply with legal requirements.
14.4. The procedure for terminating the agreement and for exporting, retaining and deleting data is determined by the Individual Agreement, the Privacy Policy and applicable legislation.
14.5. Termination of the agreement does not cancel payment or other obligations that arose before the termination date, unless otherwise provided by law or the agreement.
15. Personal Data Protection
15.1. The processing of personal data is governed by the TMhub Privacy Policy and the applicable legislation of the Republic of Armenia.
15.2. The Customer must ensure that the processing of personal data it enters into the Service is carried out on a lawful basis.
15.3. The Company and the Customer, depending on the specific purpose of data processing and their actual roles, fulfil the data protection obligations imposed on them.
15.4. Additional terms for the processing of personal data may be set out in a separate data processing agreement.
16. Complaints and Dispute Resolution
16.1. Questions, complaints and claims regarding the Service may be sent to info@tmhub.am.
16.2. The parties will endeavour, where possible, to resolve disputes through negotiation.
16.3. If a dispute is not resolved through negotiation, it shall be resolved by the competent authority in the manner prescribed by the applicable legislation of the Republic of Armenia.
16.4. This section does not limit the consumer’s rights to file a complaint or to seek judicial protection as provided for by law.
17. Changes to the Terms
17.1. The Company may amend these Terms, taking into account the development of the Service, technical changes and legislative requirements.
17.2. The updated version is published on the website, indicating the date of the last update.
17.3. If the changes materially affect the Customer’s rights or obligations, the Company notifies the Customer in the manner required by the applicable agreement and legislation.
17.4. If a change requires the Customer’s consent, it applies only after such consent has been obtained.
18. Governing Law and Final Provisions
18.1. These Terms are governed by the legislation of the Republic of Armenia, taking into account the mandatory rules established by law.
18.2. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in effect to the extent permitted by law.
18.3. For questions regarding these Terms:
TM HUB LLC
Website: https://tmhub.am
Email: info@tmhub.am
Phone: +374 95 546 546
Legal address: Dzoraghbyur 15, Jrvezh, Kotayk Province
TIN: 03594427